1. While we know it’s difficult, you need to stay in the Property for the duration of the claim and it can be a lengthy process. See our “Frequently Asked Questions” for more details.

2. Do you have proof of the notice given to your Landlord or can you get it?

3. If you have rent arrears, you need to bear in mind that these will be deducted from any compensation you receive from your Landlord before the balance is sent to us for you.

4. You need to remember that unfortunately not all repairs in your home may be classed as disrepair. See our “Frequently Asked Questions” for more details.

5. If you have completed repairs at your property yourself, your Landlord may now not be responsible to complete any further repairs to that part of the property or the item repaired, even if they normally would be.

6. If the disrepair in your home has damaged your belongings you may be able to claim for them. However, for your claim to be successful you need to be able to prove that the item was damaged by the disrepair, when you bought the item and what you paid for it.

7. If you can claim for your belongings, you may not recover the full purchase price for them as normal wear and tear and the age of the item would be taken into account.

8. Once we are instructed in respect of your claim, you can sit back, relax and leave everything to us. So if you need to raise any issues with your Landlord let us know and we will do it for you.

9. If any of the disrepair at your property is found to be your fault your Landlord can either refuse to do any necessary repair works OR they can do the works and then recharge them to you.

10. If you have suffered any injury or ill health as a result of the disrepair at your property you may be able to make a claim for it.

Our main goal is to:
• Get the repairs that your Landlord is responsible for carried out at your home;
• Recover the maximum compensation that you may be entitled to;
• Achieve the best outcome for you in the most convenient timescales;
• Provide you with a quality service from start to finish;
• Provide you with an excellent legal experience; and
• To be approachable and available at all times so that we can help you with ALL of your legal needs.

• Any disrepair caused by any repairs or alternations that you have completed to the Property;
• Any damaged belongings if you cannot prove the damage was caused by the disrepair or if you do not have proof of purchase for the belongings;
• Any items that would generally be classed as your responsibility to repair, for example internal doors, overgrown gardens, general decoration, etc.
• Any disrepair that is caused by how you live in or how you use the property;
• Any damage you have caused to the Property.